Crisis & Issues Management

In an era of 24-hour rolling news and an explosion of social media, we help protect clients in the face of unparalleled scrutiny.

Our team of crisis and issues management experts includes journalists, lobbyists, analysts, and in-house and agency crisis communications specialists to provide an holistic service to clients across sectors.

Our experience includes supporting clients through restructuring and business change, managing product recalls, dealing with criminal investigations, positioning around controversial M&A activity and responding to malicious cyber-attacks.

Our services include:

Reputational risk assessment

Preparation is vital to develop effective crisis communication plans.  Our expert team brings decades of experience and a rigorous approach to risk auditing – identifying where reputational risks lie within a business and the environment in which it operates.

Crisis communications toolkits

We work with clients to develop processes, protocols and communications materials to help them manage a crisis.

Bringing together these elements in one easy-to-use Crisis Communications Toolkit helps ensure a consistent, coherent, timely and effective approach.

24/7 support

In the heat of a crisis, you need a team you know you can rely on. Our dedicated crisis and issues management experts are on hand to provide strategic counsel and on-the-ground support whenever it is required.

With backgrounds in print and broadcast journalism, and providing C-suite consultancy, stakeholder engagement and managing social media incidents, we can help you navigate any challenge you may face.

Spokesperson training

Our experienced media trainers include former print and broadcast journalists who have been at the sharp end of issues management response units for companies across sectors.

Through bespoke training sessions we help prepare spokespeople to get their messages across even in the most challenging of circumstances.

Reputational Recovery

In the aftermath of a crisis, our team provides detailed research to assess what reputational impact there has been to develop effective programmes to restore and enhance business reputation with internal and external audiences.

Using a wide range of communications channels, we help clients prioritise activity to target the audiences that matter most to help them emerge from a crisis stronger than before.

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