Crisis & Issues Management
In an era of 24-hour rolling news, we help protect clients in the face of unparalleled scrutiny.
Our team of specialist crisis & issues management consultants bring decades of experience to help clients navigate periods of extreme scrutiny, financial and regulatory pressure, or consumer action.
We combine political consultants, financial communications specialists, employee relations advisors and former journalists to help you predict, control and prevent crisis situations across industry sectors.
From product recalls to data-breaches, shareholder activism to corporate restructuring, we provide insight, analysis and strategic communications support to protect client reputations and market confidence.
How we can help:
We will work with you and your leadership team to identify key risks across the organisation, and what plans and processes are already in place to mitigate them.
We will then assess those risks using a simple matrix of likeliness and severity so that we can prioritise which issues need the greatest – and most urgent – attention.
We work with clients to set out who will be needed in a crisis, allocating roles and responsibilities to internal stakeholders and agency advisors, as well as mapping out the principles and processes that will guide your team to act in the right way under extreme pressure and scrutiny.
The chance of making the right decisions, under pressure, is much greater for teams that have rehearsed a realistic scenario during peace time.
We will help you prepare for when a crisis hits by running you through a detailed simulation exercise.
Our experienced media trainers include former print and broadcast journalists who have been at the sharp end of issues management response units for companies across sectors.
Through bespoke training sessions we help prepare spokespeople to get their messages across even in the most challenging of circumstances.
When issues strike, you need to know you can access strategic counsel and additional resource, whenever and wherever required.
We will support you to make the communications decisions that will determine the success of your response, while also drafting the essential materials needed to engage key stakeholders such as customers, colleagues and regulatory audiences across earned, social and owned channels.
In the aftermath of a crisis, our team provides detailed research to assess what reputational impact there has been, to develop strategic recovery programmes to restore and enhance business reputation with internal and external audiences.
Using a wide range of communications channels, we help clients prioritise activity to target the audiences that matter most to help them emerge from a crisis stronger than before.